F.A.Q.

  • Doctor Jones Concierge is a membership-based, physician-led urgent care service for children, adults, and busy families in Nashville. Members have direct access to Dr. Jones and her highly trained nurse practitioners by phone, text, telehealth, or—in certain cases—an in-home visit. No call centers, no long waits, and no surprise bills.

    We also offer GLP-1 support and in-home IV hydration, with plans to expand into aesthetics and additional wellness services.

  • We handle most urgent, non-emergency concerns, including:

    • Fevers

    • Respiratory infections

    • Asthma exacerbations

    • Sore throats and strep

    • Ear infections

    • Eye pain or redness

    • Rashes

    • Simple skin issues

    • Minor orthopedic injuries (such as sprains, strains, or suspected simple fractures)

    • Lacerations

    • Urinary tract infections

    • Migraines

    • Mild dehydration

    • Minor burns

    • Medical / Sports Physicals

    We’re happy to discuss any medical concern—big or small. For life-threatening emergencies, call 911 or go to the nearest ER. If you’re unsure, reach out and we’ll help determine the best next step.

  • No. We complement your existing care. We focus on urgent medical needs, straightforward adult concerns, GLP-1 support and in-home aesthetics (coming soon)—but we do not  offer routine vaccinations, provide long-term primary care, or manage chronic conditions.

  • Members text or call Dr. Jones directly for urgent concerns. From there, we decide together whether a phone consult or telehealth visit, or in-person visit is best.

  • You’ll connect directly with Dr. Jones or her trusted nurse practitioners —all are experienced emergency medicine providers who deliver fast, thoughtful, and practical care.

  • Members are prioritized and will receive a same-day response—often within minutes. Nonmember availability is limited.

    • 1 child – $150/month

    • 2 children – $225/month

    • 3 children – $300/month

    • 4+ children – $350/month

    • Family Plan – $450/month

    Membership includes unlimited phone/text access, prescription submission and telehealth visits.

    House calls are available for $300 per visit.

    In-home IV hydration services start at $170 for members.

  • Yes. Our goal is to make care as easy and accessible as possible for patients and their families. Most concerns can be handled virtually, but when hands-on care is needed, we can arrange an in-home visit (availability permitting). Members pay $300 per visit; nonmembers pay $450. Each house call includes a full evaluation, rapid testing, prescriptions if needed, and follow-up care.

  • Yes. Non-members can access care on an à la carte basis:

    • Quick phone consult – $85

    • Prescription submission – $50

    • Telehealth visit – $150

    • House call – $450
      (All house calls include prescription management and rapid testing when indicated.)

  • If your needs can't be fully addressed over the phone, we'll first help determine whether urgent or emergency care is appropriate. From there, we will guide you to a trusted provider and help you take the next best step forward.

  • Call 911 or go to the nearest emergency room. We do not treat emergencies.

  • We are a direct-pay practice. This means no insurance billing, no hidden fees, and transparent, upfront pricing. You may utilize your insurance for medications, imaging, and labs and most out of pocket medical expenses are HSA- and FSA-eligible. Eligibility is determined solely by your HSA/FSA administrator.

  • We accept ACH and all major credit cards with no added processing fees. Annual membership payments are eligible for a discounted rate. For added convenience, we can also accept electronic payments such as Venmo or Zelle through our business accounts when appropriate.

  • For $125/month plus the cost of medication, you’ll receive personalized physician oversight, biometric monitoring, access to highly effective, name-brand GLP-1 medications, support for managing side effects, and direct access for questions or concerns.

  • Retail prices can exceed $1,000 per month at major pharmacies. Our patients pay significantly less. We help you explore manufacturer savings programs, pharmacy coupons, and other cost-reduction options. Final pricing varies based on the medication and dose—please contact our office for details.

  • No. Results vary, and medication works best with lifestyle changes. Our goal is to support healthy, sustainable improvements, not quick fixes.

  • Common side effects can include fatigue, headache, nausea, and constipation, particularly when starting treatment or adjusting the dose. These symptoms are usually mild and short-lived and can often be managed with guidance from our team.

    More serious side effects—such as pancreatitis or gastroparesis—are very rare and typically associated with higher doses.

    We review all potential risks and safety considerations before starting treatment and monitor patients closely throughout the program.

  • If you have questions, let’s schedule a telephone consultation. During this call, we’ll provide an overview of our services, learn more about your goals, and review pricing based on your anticipated needs.

    Navigate to Services → Non-Member Care →  Purchase a Consultation. If you decide to move forward with the program, the consultation fee will be applied toward your first month’s subscription.

  • Select the membership or service you want on our website, enter your payment information, and follow the prompts. You’ll receive a welcome message with instructions to complete your registration and gain access to our private patient line.

  • Yes. We offer in-home IV hydration. This service may be added to a house call or scheduled as a standalone hydration visit, depending on the patient’s needs and circumstances. Medical additives may be included when clinically appropriate.

  • Members can text our team anytime to schedule in-home hydration.

    If you are not currently a member but are interested in in-home IV fluids, please purchase a telephone consultation through our website. This allows us to better understand your needs and determine whether a brief medical evaluation is required or if we can schedule a standalone hydration visit. The consultation fee will be applied toward the cost of your visit.

  • In-home IV hydration starts at $200 for the first liter.

    Additional liters- $75 each

    Medical add-ons are are available when clinically indicated - $30 each

    • Toradol

    • Decadron

    • Zofran

    • Pepcid

    Concierge members receive 15% off and groups of three or more receive 20% off the total visit.