F.A.Q.
-
It’s a membership-based, physician-led urgent care service for kids, adults, and busy families in Nashville. Members have direct access to Dr. Jones by phone, text, telehealth, or—in certain cases—an in-home visit. No call centers, no long waits, and no surprise bills.
-
No. We complement your existing care. We focus on urgent medical needs, straightforward adult concerns, medical weight loss, and in-home aesthetics (coming soon)—but we do not offer routine vaccinations, provide long-term primary care, or manage chronic conditions.
-
You’ll connect directly with Dr. Jones or her trusted nurse practitioner, Jessica Myatt—both experienced emergency medicine providers who deliver fast, thoughtful, and practical care.
-
1 child – $100/month
2 children – $175/month
3 children – $250/month
4+ children – $300/month
Membership includes unlimited phone/text access to Dr. Jones and telehealth visits. House calls are available for $300 per visit.
-
Yes. Adults and nonmembers can access care on an à la carte basis:
Quick phone consult – $50
Prescription submission – $50
Telehealth visit – $125
House call – $450
(All house calls include prescription management and rapid testing when indicated.)
-
No. We are a direct-pay practice. This means no insurance billing, no hidden fees, and transparent, upfront pricing. You may utilize your insurance for medications, imaging, and labs.
-
We accept ACH and all major credit cards with no added fees. Membership discounts are provided for paying annually.
-
We handle most urgent, non-emergency concerns, including:
Fevers
Respiratory infections
Sore throats and strep
Ear infections
Rashes
Minor orthopedic injuries (such as sprains, strains, or suspected simple fractures)
Lacerations
Urinary tract infections
Simple skin issues
We’re happy to discuss any medical concern—big or small. For life-threatening emergencies, call 911 or go to the nearest ER. If you’re unsure, reach out and we’ll help determine the best next step.
-
Members text or call Dr. Jones directly for urgent concerns. From there, we decide together whether a phone consult or telehealth visit, or in-person visit is best.
-
Yes. Our goal is to make care as easy and accessible as possible for patients and their families. Most concerns can be handled virtually, but when hands-on care is needed, we can arrange an in-home visit (availability permitting). Pediatric members pay $300 per visit; nonmembers/adults pay $450. Each house call includes a full evaluation, rapid testing, prescriptions if needed, and follow-up care.
-
If your needs can't be fully addressed over the phone, we'll first help determine whether urgent or emergency care is appropriate. From there, we will guide you to a trusted provider and help you take the next best step forward.
-
Members are prioritized and will receive a same-day response—often within minutes. Nonmember availability is limited.
-
For $125/month plus the cost of medication, you’ll receive personalized physician oversight, biometric monitoring, access to highly effective, name-brand GLP-1 medications, support for managing side effects, and direct access for questions or concerns.
-
Without discounts, the retail price for GLP-1 meds can be around $1,000 per month at major pharmacies. Fortunately, our patients pay far less. We help you explore every available option—manufacturer savings programs, pharmacy coupons, and other cost-reducing strategies—so you can access your medication at the most affordable price possible.
-
No. Results vary, and medication works best with lifestyle changes. Our goal is to support healthy, sustainable improvements, not quick fixes.
-
Common side effects may include headache, nausea, GI upset, or fatigue. Rare risks like pancreatitis or thyroid issues will be reviewed in detail before starting.
-
Planned services include:
Neurotoxins like Botox
Dermal fillers
Prescription-strength skincare
Medical hair restoration support
-
Call 911 or go to the nearest emergency room. We do not treat emergencies.
-
Yes. We comply with HIPAA and handle all patient communication securely.
-
Select the membership or service you want on our website, enter your payment information, and follow the prompts. You’ll receive a welcome message with instructions to complete your registration and gain access to our private patient line.